Fixed my costume dissapear

[Heidy]

my costume dissapearrr !!!

• Character - Heidy
• Date - 20/8/2017 01:40
• Description - i buy Suit of Wealthy's Party costume from webshop . i open the game i enter channel2 . i receive the costume from cash invetory . i aplly the costume and still work. after that i go altar of siena b1f . when i speak for first quest i got disconnect . i recconect ch2 but no message from siena b1f like (you have 9 minutes to reEnter the dungeon) and my caracter spawned in bloody ice no in MF aos1 entry. and my costume dissapear . another items is in same position ... but is like the discconect erase 4 minutes of my playtime ... :-??
  
• Screenshot/Video -

 

[Optimus]

Hello, well items just don't disappear that's for sure, but the situation you described is odd.
We have to let our Admin check into this, its above our knowings.

 

[Heidy]

i know is a freakin situation but where is my costume? yesterday i bought 1 and everthing s ok. i sold for allz and today i bought another costume same costume couse i like . i don t understand that . after i put on my caracter costume i enter aos b1f and got disconect. after reconect game don t recognize my aos1 entered and costume disapear. like a 4 5 minutes time erased.. like that minutes when i put my costume and i enter aos1 isn t real ( i don t smoke nothing ). just do something...

 

[Cykros]

Hello, I will investigate this today and come back with my reply.
Please stand by.

 

[Heidy]

Wait for good news..

 

[Cykros]

So it looks like you bought the costume and used it but it was not saved to the database, this might have happened because of the failure of the database machine we had back then.

I sent you the costume again.

Thank you for your patience. Is there anything else I can assist you with?

 

[Heidy]

it's ok. Thank you man .